Frequently Asked Questions
How do I become authorized to buy your products?
We ask new retailers to complete  this form first.
How do I place an order?
We accept orders by phone (916) 373-1123,
fax (916) 373-1124 or by email. When ordering via fax
and email, please be sure to include your contact name
and phone number. An online shopping cart is available on
our shopping site. All orders are subject to acceptance
by North American Trading Co., Inc.
What is your minimum order?
We ask that you order a minimum
of $200 for your initial order.
We will accept a minimum order
of $100 thereafter.
What are your payment terms?
Net 30 days upon approval of credit application.
Accounts without credit approval can prepay, pay
COD with 25% advance deposit, or pay by credit card.
What is the lead time from the time
I place my order to the ship date?
We will make every effort to ship your
order out as soon as possible.
Generally, your order will be processed within
one week, barring any special circumstances.
What payment methods do you accept?
We accept checks, wire transfer, credit cards
(Visa, Mastercard, and American Express), and PayPal.
When paying by credit card, please complete a credit card payment form for your protection. We do not keep
your credit card information on file, unless you
instruct to use the same credit card for
ALL order payments. Please indicate your
preference on the credit card payment form.
How do I get Net 30 day terms?
Please complete a Credit Application.
Please allow 2 weeks to process your request.
Add link to Credit application when available.
How do I process a credit card order?
Please send this form to us and indicate if you want
to use it for all orders or just the current one.
Do you utilize EDI?
Yes, we can transmit EDI information.
We currently work with SPS Commerce.
How will you ship my order?
We normally ship orders via UPS, truckline, or USPS.
Please notify us if you have a preference.
How is the freight charge determined?
Your order will be shipped FOB West Sacramento,
CA 95691. You will be charged the actual freight
charged by the carrier. We do not charge
any additional handling fees.
Do you drop ship?
No, we do not drop ship orders.
Do you backorder items?
We will not automatically backorder items. If you wish
to have an item backordered, please notify us when you
place your order. Any backordered items will be charged at
the prices that are current when the backorder is shipped.
We will gladly contact you to confirm the current
pricing before we ship your backorder.
Why do prices change?
Prices are subject to change without notice.
We strive to maintain stable prices whenever
possible; however, periodic price changes are
unavoidable, due to the nature of our business.
Most often, price changes are caused by
fluctuations in the currency exchange rate
and the costs of raw materials.
What is your breakage and defective policy?
Please carefully inspect your shipment upon receipt.
Please notify the carrier immediately if damages are obvious
at time of delivery. All hidden damages and shortages must
be reported to our office within 10 days. No returns will be accepted without prior authorization from our office.
You may specify whether you prefer a replacement
or have your account credited at that time.
What if I decide that I don’t
like the merchandise?
No returns will be accepted without prior authorization by our office. All merchandise
must be returned in new condition, unmarked,
and in it’s original packaging within 30 days of
the invoice date. It is the responsibility of
the buyer to return the merchandise to
North American Trading.
Are all items on your website?
We do carry other items, in addition to those featured on
our website. Please feel free to contact us to inquire
about any items that you do not see online.
We will be happy to assist you personally.
Can I get a printed catalog?
Please contact our office at (916) 373-1123 or by email
for a printed catalog. Please specify the types of products
that you would like to see.
Do your products have UPC barcodes?
Many items are labeled with UPC barcodes. If you require
UPC barcodes on your products, please notify
us when you place your order
How can I order merchandise for myself?
We are a wholesale distributor, and sell only to the trade.
If you would like to find a source for products in your area,
please free to contact us at (916) 373-1123 or by email.
Please specify the product that you would like to source.

Retailers may view our entire selection of Products @
once you are a registered customer. (Not a public site.)

Click here to register
Thank you!

For Access to our trade-only online product information, please contact our office
or complete this form.
By completing this form,
you are certifying that the products purchased from North American Trading
will be resold.

If you are already registered on our website, please login to see our catalog. You may order there if you have credit
terms established.
Retailer Information
Address / Contact
North Amercian Trading Co., Inc.
3969 Industrial Blvd.
West Sacramento,  CA  USA  95691

Phone  916.373.1123
Fax       916.373.1124

Our Affiliates:
North American Food Dist. Co., Inc.
N A Sales Co., Inc.